It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.
Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.
Despite the situation, customers do have a positive experience...
“I would like to thank you…for all your support on light of “Vision Holiday” no longer trading…Travel Trust, has made this experience far more pleasant than I would have expected in light of the circumstances.”
Miss M.
“Thank you so much for the cheque we received today in settlement of our claim.
On behalf of my husband and myself, I would like to thank you for all your hard work on our behalf.”
Mrs B.
All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.