A travel company enters into an Event of Default once they have ceased to be a member of the Travel Trust Association. It is a standard term used by the Travel Trust Association when a company is no longer a member of the Travel Trust Association for any reason.

If you have booked with a Travel Trust Association member who has entered into an Event of Default, do not panic! The Travel Trust Association provides total financial protection.

We expect clients to travel as planned. We shall be liaising with suppliers and tour operators to ensure that your holiday/trip goes ahead unaffected.

If for any reason this is not possible, we will be administering a claim for a refund of money that you had paid to the member for your holiday.

It is important that customers contact Travel Trust Association before booking a replacement holiday as it is likely that you will continue with your booking as intended. If you wish to cancel your booking please note that you will be subject to the cancellation charges levied by the Tour Operator.

Travel Trust Association requires all customers to provide the following information:

• Copies of correspondence with agency e.g. booking confirmation, invoices etc.
• Proof of payment. If you paid by:
   
  • credit/debit card, we require an original copy of your bank statement showing the payments that you have made to the Travel Trust Association member.
          
    This is the monthly statement that you receive from your card provider. Please contact your card provider for duplicate statements if necessary.
    
    
  • cheque, we require a copy of the cheque paid to the Travel Trust Association member.
    
    Please contact your bank to obtain a copy of the cheque and forward to the Association together with a copy of the bank statement showing that this cheque has cleared your account.

Please send this paperwork to:

Travel Trust Association
3rd Floor, Albion House
High Street
Woking
Surrey
GU21 6BD.